COMPANY OVERVIEW

Leap Enterprises is solving the biggest business issue in the world today: Fraud.

Fraud losses are skyrocketing for companies because the old model of verifying identity (“something you know”) isn’t working with so many data breaches, hacks, dark web data sales and sophisticated fake ID creation.

Leap Enterprises uses a next-generation model of verifying identity based on combining a government-issued ID (“something you have”) with biometric data of face/voice/fingerprint (“something you are”). Our solution provides identity verification in seconds using a mobile phone and is able to defeat most fraud attempts using advanced AI capabilities.

With many new Fortune 500 clients, Leap Enterprises is going through a rapid growth phase and needs people who understand this type of scaling and bring a passion to help solve big problems that affect millions daily.

ROLE OVERVIEW

Reporting to the Director Customer Operations the Customer Success Analyst is responsible for ensuring the integrity of our data & products, and elevating their results in preventing fraud for our customers. Leveraging your critical thinking, attention to detail, and customer-centric mentality you’ll uncover answers to our customer’s general inquiries and generate performance analysis results for internal and external stakeholders. As an analytical expert, we’ll look to you to help inform the business as to the performance effectiveness of our solutions for our customers, escalate issues to appropriate channels when necessary, and assist product in the quality assurance of any release.

CORE RESPONSIBILITIES:

  • Provide inbound general customer service
  • Deliver solution trial performance analysis & reporting to Sales
  • Provide machine learning, algorithmic, and product testing
  • Produce daily business performance reporting
  • Proactively monitor system performance & alert appropriate teams if there’s an issue

BASIC QUALIFICATIONS

  • Inquisitive thinker and disciplined problem solver who keeps digging until a solution materializes
  • Effective communicator able to translate complex matters into simple messages that resonate with multiple audiences
  • Detail obsessed and lover of scanning the minutiae to drive bigger picture outcomes
  • Mission-oriented individual passionate about making a difference and leaving a positive legacy wherever you go
  • Embrace change with a “can do” attitude and willingness to roll up your sleeves to get the job done
  • You’re cool, calm, and collected and loved by your peers for the joy you bring working with them
  • Bachelor’s Degree in Business, Business Science, Analysis, Accounting or similar education or experience equivalent

PREFERED QUALIFICATIONS

  • 1-3 years experience working in an analytical, consultative, or technical support role
  • Fluency in a language from Asia Pacific Region (ex: Korean, Japanese, Tagalog, ect.) or Europe (ex: French, German, Spanish, Portugese, etc.)
  • Familiarity with Atlassian products

SHIFTS: Currently hiring for AM and PM

  • AM (6 AM - 2 PM PST)
  • PM (2 PM - 10 PM PST)